Your Checklist to Answer, “Should We Automate That?”

Every enterprise is under pressure to accelerate growth, find efficiencies, increase productivity, and do it all while working remotely. Customers are also demanding more speed and greater value at less cost, while suppliers want streamlined invoicing, delivery, quality control, and other processes. It’s pushing your digital transformation efforts to their limits, especially as more of your internal stakeholders assume automation is as easy as flipping a switch. 

Process automation is a highly-efficient, high-ROI, and proven tactic for digital transformation. But you can’t just assume every process is ripe for automation. Before selecting a process for automation, you must understand that process in great detail. What are the inputs and desired outputs? What are the expected steps? What are the actual steps taken by workers? Which systems and data are involved? What would an ideal process look like? And that’s just scratching the surface. 

To help you answer questions and guide your process automation efforts, we’ve developed a new checklist: Should My Enterprise Automate That?

This checklist helps you create an enterprise-wide strategy for successful process automation. It’s built on a foundation of first discovering candidates for enterprise process automation in a fast and efficient manner. Then, it explains how deep, granular process data is needed to decode and document the intricacies behind how your business actually works. Finally, it provides a guide to determine which processes are ideal candidates for automation and how you can track, measure, and ensure the success of every process automation effort. 

Should My Enterprise Automate That? is an automation-centric checklist to align your process automation goals with the realities of your workplace operations. The checklist covers four key areas of enterprise process automation exploration:

  1. Process complexity
  2. Mission criticality of target processes
  3. Key success metrics
  4. Importance of detailed process documentation

Download this new infographic-style checklist today and get started on your path to successful enterprise process automation. 

Elevate Human Potential With Innovative Automation on the hello, Human Podcast

Our podcast, hello, Human, features the leading builders, explorers, and warriors of AI. Together, we investigate how they’re putting AI to work to transform enterprises and make sustainable progress on automation, privacy, business disruption, human-bot teaming, and much more. We strive to make each episode intelligent and engaging, with the ultimate goal of improving your understanding of the opportunities AI can bring to your business and our world.

FortressIQ | Intelligent Insights for the Modern Enterprise
Episode 7 - Elevate Human Potential With Innovative Automation
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Announcing our $30 Million Series B to Continue the Mission of Decoding Work

“We weren’t here to code the hosts, we were here to decode the guests…”

— Bernard Lowe, Westworld S2E7

And with that line, the audience learns the true purpose of the sprawling investment in Westworld, it’s not about building the best androids, it’s about understanding humanity.  Three years ago we set out on a similar mission, to build AI that can decode work. Today we’re excited to announce a new B round investment of 30 Million dollars with new investors, Microsoft’s M12 and Tiger Global, joining our existing investors Boldstart, Eniac, Comcast and Lightspeed, to help us deliver on that mission.

Since day 1 we’ve held the belief that the key to the future of work was locked in our inability to understand its nature. Opening that lock would start us on a multi-year journey pushing the envelope on computer vision, natural language processing, and sequence modeling. Along the way we’ve assembled an incredible team that shares a similar dedication to understanding how to best integrate AI into the global workforce. We’re excited to add to that team, and welcome Tamara Steffens, from M12 to our Board of Directors. I’m sure her decades of experience working closely with enterprise customers will prove invaluable as we scale FortressIQ.

First Contact

Early last year customers got their first glimpse at what we were building, and we got to see firsthand how they could leverage the process insights that our platform could uncover. It was eye opening to say the least. Our first conversations usually revolved around automation and cost savings, but as customers became more comfortable with our data, the conversations evolved. This new category of data we could provide fueled their ability to innovate, enabling them (for the first time) to make truly data-driven decisions to guide their transformation strategies. Since then we’ve had the honor of working with some of the worlds largest companies, helping banks, retailers, insurers, and CPG companies to better understand their organizational DNA through interpreting their processes.

We were extremely surprised to find out how starved most organizations were for this type of data. While they had incredible analytics on digital journeys from their web properties, they had a much more rudimentary understanding of their internal processes. Another interesting byproduct we observed was how much simpler the decision making process was when good data was available. For me this was one of the most exciting revelations. I believe people in general want to do the right thing, it’s just sometimes very hard in the face of organization inertia. Often decisions devolve to simply appeasing whoever is yelling the loudest, the proverbial squeaky wheel getting the oil. It’s also well documented that unrepresented communities don’t advocate for themselves as forcefully in these types of situations. With data, we can minimize the impact of the loudest voice and amplify the focus on the best actions. This is a firsthand, tangible way in which we can leverage AI to reduce bias, reinforcing our mission here at FortressIQ around the responsible and ethical use of AI in the enterprise.

The Road Ahead

With this new round of capital we’ll be doubling down on our efforts to build the system of record for work. Our experience over the last year as customers have leveraged our platform has guided us to deliver new ways for them to leverage process data to improve every aspect of the employee experience, which translates to a better customer experience, and eventually the bottom line. The largest area of focus for us will center around helping our customers to achieve results from our platform even faster. With that in mind, we’ll be building specific industry, application, and workflow accelerators that can deliver instant insights from process data. We’ll also be looking to expand our partnering platform, working with domain experts across the globe to deliver externally targeted solutions based on data that would be unattainable without a process intelligence platform like ours.

I’m excited to see how customers can leverage our platform to power their transformation journeys, and grateful for the support of my team and our investors as we endeavor to decode work.

Now back to building!

Changing the Game with FortressIQ & Microsoft Power Automate

Today I’m excited to kick off the next phase of our Microsoft partnership. FortressIQ + Power Automate, generally available starting today, make it possible to grow your business productivity by automating repetitive, time-consuming tasks through digital and robotic process automation. With the integration of FortressIQ and Power Automate, we provide organizations with an end-to-end solution for intelligent automation–from cognitive process intelligence to AI-enabled workflows and business insight.

Delivering Process Intelligence to Microsoft Power Automate Customers

“We create technology so others can create more technology.”

– Satya Nadella, Microsoft