INDUSTRY SOLUTIONS

Process Intelligence for Retail and CPG

Consumers have driven a surge in retail spending, yet the retail and consumer packaged goods industries have struggled to keep up with ongoing uncertainty, changing safety mandates, and fragile supply chains. That’s on top of stretched logistics capacity, tight job markets, and constant competition from innovative and direct-to-consumer entrants. But the only way to overcome these challenges is to understand how your business works today so you can emerge in a stronger position tomorrow.
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What is
Process Intelligence?

Process intelligence is the automatic, continuous acquisition of process data, at scale, across every application used by your company. The goal is to provide fast, clear, and accurate visibility into the current state of your processes. Think of it as a decoder ring for your business.

Why Retail and CPG Need Process Intelligence

Across nearly all FortressIQ customers, we’ve found that, while hundreds of millions of dollars are spent on buying, building, and maintaining legacy, home-grown, and third-party software solutions, workers spend well over half of their time in spreadsheets, emails, and end-users computing tools, like macros, formulas, and models. This increases operational risks while reducing operational resiliency, so much so that 75% of CFOs lose sleep worrying about spreadsheet errors.

You need transformational speed, yet strain under the added responsibility of compliance and controls, competitive pressures, supply chain constraints, and more. Every process is interconnected, so advancing your business requires detailed process insights so you make the right decisions on what to improve and how to prioritize. Process intelligence empowers you to optimize and align systems with business goals, reduce operating expenses, enhance human capabilities with AI and automation, accelerate and improve the benefits of business transformation, monitor and expand the results of existing digital transformation efforts, and more.

Where Process Intelligence Helps Retail and CPG

Process intelligence provides deep, accurate, and actionable details on every process used to run your business. These insights empower you to make informed decisions on omnichannel strategies, hiring effectiveness, contact center optimization, consumer experience (CX) improvements, logistics and delivery efficiencies, and managing risk, compliance, and financial controls. For these and other critical initiatives, process intelligence quickly gives you the data and insights to make sustainable, impactful and informed decisions to improve how your business operates.

When process mapping interviews failed to return true insights, this retailer used FortressIQ to discover, map, and document hiring processes. It found that 90% of the hiring effort was performed outside of core HR systems. Using FortressIQ intelligence, and in just 2 weeks, it was able to automate core processes and improve operational agility.

– Fortune 50 Retailer
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HUMAN RESOURCES

• Optimize employee onboarding
• Accelerate training and development
• Improve staffing and shift management

Supply Chain
LOGISTICS & SUPPLY CHAIN

• Streamline inventory processes
• Optimize order management

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FINANCE

• Accelerate financial close and consolidation
• Automate report generation
• Improve compliance

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CUSTOMER SERVICE

• Speed resolution times
• Streamline returns processing
• Be more responsive to customer requests

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OPERATIONS

• Effectively manage transaction, collateral and funds management life cycles
• Gain efficient reporting and proper operational controls

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TRANSFORMATION

• Improve project execution and success
• Identify automation opportunities at scale
• Bring innovative technologies to life

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INFORMATION TECHNOLOGY

• Maximize technology investments
• Match technologies to needs
• Secure against cyber threats

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RISK & COMPLIANCE

• Identify and report on areas of risk
• Ensure adherence to policies and procedures
• Strengthen internal controls

Better Insights for Retail and CPG

The past two years have disrupted retailers and CPG manufacturers and marketers. Shoppers moved online to power a massive increase in retail sales. But, with 76% of consumers valuing convenience over price, retailers, CPG, and direct-to-consumer brands are now all fighting for the same digital mindshare. Your business must adapt to this changing reality of booming opportunities, tight supply chains, and stressed operations. But how do you strategically allocate resources, optimize processes, make targeted investments, and embrace new innovations at scale?

To avoid this fate, you must understand the interconnectedness of people, process, technology, and data first to enable successful execution and transformation at scale. FortressIQ Process Intelligence surpasses traditional process mining and discovery methods by using modern technologies to quickly deliver complete, detailed, and accurate insights unattainable with those traditional methods. The result is faster, less expensive, and more detailed process understanding, with zero disruption to workers. We’re talking weeks, not months or years.

Illustration ofhow FortressIQ improves the retail business process

How Process Intelligence Works for Retail and CPG

Every retailer and CPG operation is under pressure to transform and modernize how they work, yet traditional, decades old process discovery technologies are slow, costly, and resource intensive. You need a faster, more effective way to improve operational efficiencies, understand process gaps that lead to errors, and root out the underlying inaccuracies and manual inconsistencies that cause friction. And you need to do it at scale.

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We think there is a better way. Process intelligence uses computer vision and artificial intelligence (AI) to discover, document, and analyze actionable process insights at the user level, in real-time and at enterprise scale. The technology deploys a lightweight software agent to record clicks and drag-and-drop activities on every system touchpoint. It then captures continuous screenshots which are interpreted by computer vision technology and natural language processing, and converted into structured data.

This comprehensive process data is then mined using machine learning and deep learning algorithms to discover and map all relevant processes. The findings are then presented via reports and visualizations of the data to help transformation teams assess, prioritize, and accelerate the targeted outcome, whether it’s automation, streamlined business processes, improved customer/employee experiences, or enhanced compliance.

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FortressIQ Process Intelligence creates a detailed blueprint of every process across every application and department in your entire technology landscape, with universal compatibility and without painful integrations. In just weeks, you’ll see detailed information needed to answer your most pressing questions.

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Financial Services  |  Healthcare  |  Retail & CPG

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